Support

This Alto installation is run by its operator: whoever gave you its address and runs the server. They have not stated their name here yet.

Getting help

• Inside Alto: Settings, “Help and debugging”. You can call the Doctor there, who looks into your space, logged and with your permission.
• Ask your agent: it knows how it works and can often fix things itself.

Reporting

You can report a message or a person in the chat: the menu of a line or dialogue, “Report”. If an agent's answer offended you, write to the operator and quote the answer.

Deleting your account and data

• In the app or on the site open Settings, “Data and account”, “Delete account”.
• Type the confirmation word.
• After 7 days conversations, memory, notes, profile, files and sign-ins are erased. You can cancel in the same place until then; if notifications are on, your devices are told.

If you can no longer sign in, contact whoever gave you the address of this installation.

Signing a device out

Settings, “Data and account”, “Devices and sign-ins”: “Sign out” disconnects a device at once.